Return Policy – AquaCase

Return Policy – AquaCase

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How Returns Work – 3 Simple Steps

Step 1: Contact Us
Please contact us via our contact form and include your order number and reason for return.
Our team will guide you through the next steps.

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Step 2: Send Back Your Package
After receiving return instructions from us, please send the product back using a Track & Trace shipping method.
As the sender, you are responsible for the return shipment.
Return shipping costs (€8–€12) are covered by the customer.

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Step 3: Receive Your Refund
Once we have received your returned product in its original condition, your refund will be processed within 14 business days to your original payment method.

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Cancellation Policy

We understand that sometimes you may change your mind.
Please note, however, that all purchases are final and cannot be cancelled once an order has been placed.
If you wish to return a product, please refer to the return policy above.

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Important Information

• To qualify for a refund or exchange, the product must be returned in its original condition, with all tags and labels attached.

• The product must show no signs of use.

• AquaCase reserves the right to refuse returns if there is evidence that the item was used or damaged after delivery.

• All return requests must be initiated through our contact form before returning any items.

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Contact

For any questions or additional assistance, please contact us via our contact form.